Does your manufacturing facility experience an undesirable frequency of costly product losses? Are recurring operational issues impacting productivity and morale? Do people believe the causes of these production issues are ‘human error’?
If your answer to any of these questions is yes, it is time for you to Do Quality Differently.
Do Quality Differently will show you:
How to take a systems-based risk management approach to create more operational success.
Practical examples to guide improvement in your operations.
Ways to apply comprehensive approaches that reveal and address the combination of factors that influence performance outcomes.
The lessons in this book were gathered while integrating human and organizational performance principles and practices at multiple biopharmaceutical companies and manufacturing sites—real-time experiences with frontline workers, support staff, and leaders. Do Quality Differently offers practical guidance for biopharmaceutical manufacturing plants and beyond—anywhere managing risk is paramount. Create positive change in your operation’s performance. Do Quality Differently will show you the way.
"This shift in thinking can dramatically alter an organization’s approach to operations. The movement towards building processes and procedures that understand the adaptive quality of the workforce to create operational success will gift your organization with an entirely new set of questions to ask and answers to discover. Cliff and Amy have taken their years of experience understanding high-risk system performance and applied what they’ve learned to similar but different problems. This book will lead you to discover an entirely new set of questions that will reveal more helpful answers. Enjoy the ride.”
- Todd Conklin, author of The Five Principles of Human Performance