Closing Out The Year 2023

From the perspective of our book Do Quality Differently, 2023 began for Amy and I in March when our book was published. We are happy to share that we sold hundreds of softcover versions of that book, and we gave away hundreds more of our Kindle version of the book for free.

The year 2023 began to wind down in November with Amy and I presenting at Takeda’s 2023 Human & Organizational Performance Community of Practice meeting. The meeting was well attended by many biotech manufacturing companies. Two photos from the meeting are shared below.

What better way to close out 2023 than to receive written feedback from a reader of Do Quality Differently on 29DEC23. The following message was received via our website’s contact form, and we will maintain the anonymity of the sender. It is feedback like this that has made 2023 exceptional, and we hope to experience more in 2024. See you in 2024.

I am a Quality professional maybe about 25% of the way into my career. I had encountered the work of Todd Conklin almost by happy circumstance and have spent as much time as I can learning about Human and Organisational performance as I can since. It has really resonated with me.

I had a very brief chat to our EVP of Quality in November about it as I got a moment to exchange some ideas, and I spoke about how I think the same principles could apply to Quality. She pointed me in the direction of your book.

I started reading it maybe 3 or 4 days ago and basically couldn't put it down. If the work of Dr. Conklin and co. resonated with me, your work feels like it's helped provide a sharp focus. It's like suddenly getting a pair of glasses.

Thank you so much for the love and craft you have put into this book, and clearly the work you've done previously.

It's good to know that while I try learn and grow as a professional and to help my organisation move towards HOP as best I can, there are people like yourselves working to shift the industry and regulators.

Attendees at the 2023 Takeda HOP CoP Meeting

Cliff Berry (in-person) and Amy Wilson (virtual) presenting at the 2023 Takeda HOP CoP Meeting

Listen to Amy and Cliff On The Combinate Podcast

Amy and Cliff recently appeared on the Combinate Podcast with Subhi Saadeh. Amy and Cliff discussed the book they co-authored -- Do Quality Differently. https://lnkd.in/ghZxnzE4


Here is what was discussed on the podcast episode.

Human Performance and Challenges

  • Defining Accountability from a Quality World-View

  • Good Written Human Guidance

  • Automating Procedure and QMS Feedback

  • Categorizing Deviations Appropriately

  • Blue Line vs. Black Line: Work as Imagined vs. Work as Completed

Listen to Amy and Cliff On The Life Sciences 360 Podcast

Amy and Cliff recently appeared on the Life Sciences 360 Podcast hosted by Harsh Thakkar. Amy and Cliff discussed the book they co-authored -- Do Quality Differently. https://lnkd.in/ghZxnzE4

Click on the image below for a clip where Amy talks about ‘asking better question’ during investigations.


Here are the Show Notes of the podcast episode:

(3:09) The process of writing the book.

(8:09) How can companies ask better questions around human performance?

(12:27) Understanding the black and blue line. 

(17:24) Building the necessary fluency to enable adoption. 

(20:08) The integration of human and organizational performance into the book.

(26:23) Batch losses and how to prevent them.

(30:22) One-line mission of "Do Quality Differently".

Listen to the full podcast episode at any of the links below:

Apple- https://apple.co/3RXPoS1
Spotify- https://spoti.fi/3EbDZbr
Amazon- https://amzn.to/3K5gpRv
Google- https://bit.ly/40Wbx7e

Hello From The Community of Human & Organizational Learning 2023 Workshop

Cliff and Amy at 2023 CHOLearning Conference - Portsmouth, VA

Attendees of the Biopharma HOP Roundtable