Amy and Cliff recently appeared on the Combinate Podcast with Subhi Saadeh. Amy and Cliff discussed the book they co-authored -- Do Quality Differently. https://lnkd.in/ghZxnzE4

Here is what was discussed on the podcast episode.

Human Performance and Challenges

Defining Accountability from a Quality World-View
Good Written Human Guidance
Automating Procedure and QMS Feedback
Categorizing Deviations Appropriately
Blue Line vs. Black Line: Work as Imagined vs. Work as Completed